Today I hit in a technical problem with the 20inch 48V 1000W bike conversion kit (Item ID:#LBCK20481000FN). I was riding for a shorter distance steep uphill in level 5 and suddenly the bike motor was making an obscure humming sound and was vibrating very strong. So I stopped immediately and shut down the system. I checked the hub motor and the cable for overheating but they where just with normal temperature. After a while, I already turned to go back downhill, I started the system again but the problem still exists. It seems that it is maybe a problem with the controller because now there is no reaction in changing the power level (1-5) or turning the throttle on. The hub motor gets only around 10 Amps with a max. of 590W (measured with a installed Amp/Volt meter in between). When starting pedaling or with the throttle with low speed the vibrations are immense but when I gain more speed the vibrations are reducing to a lower level but they are still there. When staying still and pull the throttle full, so the tire normally can spin free, only the vibrations and a loud humming sound exists. I know I do not have any warranty more leftover on this system but maybe you have an idea how I can repair this for a budget price.

I already solved the bike conversion kit system problem.
Funny what unexpected small things could cause some different technical reactions. The problem of the bike conversion kit problem above was, that one of the 3 phase cables to the motor was broken. By the effect of the depicted problems above I really thought that something in the controller was burnt-out but happily I could find the broken cable very soon so now everything
works fine again.

I purchased a 29 inch 1500 watt rear hub motor kit before you sold the kit with sine wave controllers 5 years ago. I love your hub motor. It’s very fast and powerful. I think your hub motors are the best in the world. I have recommended your bike motor to many of my friends. I
am going to buy a new 29 inch bike motor kit.

I am writing because I get a hub motor or controller short circuit fault message on the display when I use the walking feature. I hear a thumping noise when I use the throttle, but the motor doesn’t spin. Does this mean the problem is with my controller or with my motor?

Usually, this phenomenon may be caused by the following situations.

1. Caused by a short circuit between the positive and negative poles of the power supply. The positive pole of the power supply is connected to the negative pole, and the negative pole of the power supply is connected to the positive pole.

2. The voltage of the battery is too high, exceeding the maximum value of the controller capacitor, causing instantaneous breakdown of the capacitor.

Of course, it is also possible that the circuit board of the controller was not cleaned thoroughly, and the solder beads caused short circuits between electronic components.

The issue comes from hub motor controller.
If possible,open this controller and check if the capacitor has been burned out. It’s easy to open this controller box. Only use a screw driver to take off 4 screw nuts per side. Then can take the PCB out of controller.

Can re-test it as below:
Connect hub motor controller ‘s red and black power wires together. Discharge the electricity from the capacitor. Then re-connect them to battery power wires.