Leafmotor

I have recently bought a DIY electric bike kit from you, where I have bought a 36V battery and a 48V hub motor & brushless motor controller. I thought that when I ordered from your online internet shop, you would check, that the electric bike kit system would work..

On the homepage you write, that I can force the 48V hub motor controller to work with lower voltages.Also, the 48V thumb hub motor controller does not work. The twist controller works.

I have called your office and found out, that the problem is, that the 48V hub motor controller cuts off the electric bike kit system to protect the li battery. And the only solution is to manually override the system, but that is not an ideal way to operate the e-bike.

I have now ordered a new hub motor controller and thumb throttle for 36V from your homepage. What I would like you to do, is to write on the package you send me, that the package you send me is a guarantee replacement.

I do not wish to discuss guarantee and other issues with you, it is much easier for me to order new parts, but I would like to avoid to have to pay customs and VAT again for the same things. Also it takes weeks before the goods get through customs.

I also have one more suggestion for improvement:Please put 2*2 nuts on the electric bike motor wheel to be able to secure them, because my front 48V 1000w electric bike motor wheel fell off while I was starting with the e-bike. (while driven by 36V, ½ power – where I pull the break lever, push the cruise control 5 times, and use the cruise control to operate the electric bike motor) Also it would be nice if you could specify how hard I should tighten the nuts on the electric bike motor wheel.

20Nm? 60Nm?, I would like to tighten them well, but I do not wish to brake the thread. My transaction ID of electric bike kit order is 3FA78294KK410865B

Hub motor,electric bike motor,electric bike kit supplier: Leaf Motor Technology Co.,Ltd